priority-actions-to-take---what-businesses-should-do-to-help-protect-staff-and-customers

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Priority actions to take - what businesses should do to help protect staff and customers

Six steps to protect yourself, your staff, and your customers during coronavirus.

1. Complete a health and safety risk assessment that includes the risk from COVID-19

Complete a risk assessment, considering the measures set out in this guidance. Also, consider reasonable adjustments needed for staff and customers with disabilities. Share it with all your staff. Keep it updated. Find out how to do a risk assessment.

2. Provide adequate ventilation

You should make sure there is a supply of fresh air to indoor spaces where there are people present. This can be natural ventilation through opening windows, doors, and vents, mechanical ventilation using fans and ducts, or a combination of both. You should identify any poorly ventilated spaces in your premises and take steps to improve fresh air flow in these areas. In some places, a CO2 monitor can help identify if the space is poorly ventilated.

3. Clean more often

It’s especially important to clean surfaces that people touch a lot. You should ask your staff and your customers to use hand sanitizer and to clean their hands frequently.

4. Turn away people with COVID-19 symptoms

Staff members or customers should self-isolate if they have a high temperature, a new continuous cough, or a loss or change to their sense of smell or taste. They must also self-isolate if they:

have tested positive for COVID-19
live in a household with someone who has symptoms, unless they’re exempt from self-isolation
have been told to self-isolate

If you know that a worker is legally required to self-isolate, you must not allow them to come to work. It’s an offense to do this.

5. Enable people to check in at your venue

You’re no longer legally required to collect customer contact details, but doing so will support the government to contact those who may have been exposed to COVID-19 so that they can book a test. You can enable people to check in to your venue by displaying an QR code poster. You do not have to ask people to check in or turn people away if they refuse. If you choose to display a QR code, you should also have a system in place to record contact details for people who want to check in but do not have the app. Find out how to create a QR code for your venue.

6. Communicate and train

Keep all your workers, contractors, and visitors up-to-date on how you’re using and updating safety measures.

These are the priority actions to make your business safer during coronavirus.

Source: https://www.gov.uk/guidance/working-safely-during-covid-19/offices-factories-and-labs

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